Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Car Trends (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartcartrends.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hammock is exactly what I wanted. Perfect size fit for my Jeep Grand Cherokee. In addition to the hard side walls, it protects my new car from pet hair, dirt and scratches. Excellent thing and worth the money.
Quickly installed in my Toyota Corolla, 2016. The sewing is neat and there are actually many layers of dense and durable fabric. We have three dogs from 20 to 80 pounds and so far the hammock works great!
Obviously not the cheapest dog hammock you can find on the market, but much bigger and better quality than the cheaper ones from Amazon and provides much better back seat protection.
We just received our dog seat cover today and installed it in just a couple of minutes! It looks soooo stylish and feels greatly made, so I'm very happy with my choice! Can recommend this!
good quality product and overall looks cute. but the headrest straps were broken. support quickly helped me with the return and refunded the money. thanks for the good service!
Great car hammock for pets. Easy to set up and split in half with a ziplock in the middle. Cute design and clever that it has pockets. Looks great in the car. My dog loves it.
I love this dog hammock, very cute and made from durable materials. The size is great for my extended cab Chevy 06 and for my Labrador Jackie :)
good protection for our cream leather seats from the hair and dirt that our black labrador creates (:
Perfect fit for Toyota Tacoma rear seats and excellent quality. Received the order within 4 days.
we've been using it for a week now and it's really good! delivery took just 3 days. thanks :))
The size is good fit for my 2020 Colorado. Excellent car protection from dirt and dog hair 👏🏽👏🏽
The best dog seat cover I have ever had!very durable, easy to clean and waterproof.
this is really a great car hammock to travel with your dog and be calm about your car!
received my order in 4 days. very good fit and great quality. thank you.
Fast delivery and excellent quality hammock! Thanks
too big for our back seat but the quality is nice
good hammock, but it didn't fit my car