Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Car Trends (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartcartrends.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with this dog hammock! Fits our F150 back seats perfectly and the walls keep our dogs from jumping into the front seat. What's especially great is that it comes with a free seat belt to keep your dog safely in place. It is waterproof and completely protects the car from muddy and wet paw marks when our dogs jump back into the car after walking in rainy weather. It also has a non-slip bottom and metal fasteners attach on all sides, so it won't move during use! All in all I would definitely recommend this dog hammock Travel Buddy, the brand and their support team workers who were very attentive and kindly answered all my questions before I made my purchase.
I finally had a chance to use this dog seat cover in action. I received this last Friday and went on a road trip with my beagle. Closer to home we were driving past a lake and I purposely let my dog splash around in the water. As we got home, I checked the hammock and the entire back seat area. The hammock didn't leak even though my dog was super wet. The seats were clean, and I used a lint roller for clothes to remove hair from it. Excellent! For daily use, I unzipped half and am going to use this seat cover on one side only. So, if you're considering buying this or not, don't hesitate and get one!
The first time my puppy vomited in my car, I decided to protect the back seat with a pet cover. I was looking for the best one for a long time and saw this - waterproof, with good reviews and description. I wasn't sure if it was actually waterproof or just water resistant, but let me tell you it’s indeed 100% waterproof!!! Turns out my puppy has car sickness and this cover has already protected my car twice on our road trips. There was no smell or dirt left. I have already recommended this dog hammock to family and friends and will recommend again if given the chance! Thanks!
We ordered this per hammock for a long road trip with two dogs in the back seat. Both our dogs are very nervous, and one of them is constantly trying to jump into the front seat to sit on my or my husband’s lap. But this protective hammock worked A+! It is large enough so that both our dogs can comfortably sit, lie and move around the seat. The walls are high to prevent our fluffy jumper from getting into the front. Our car remained absolutely clean and the trip turned out to be much better than we expected. Definitely recommend ordering this dog hammmock!
This pet hammock has exceeded all my expectations! My boxer Tony has already ruined three pet hammocks. They either weren't 100% waterproof, didn't protect car doors, or the straps broke quickly. The price of this one was a little high, but I decided to give it a chance and hope for good quality. And not in vain! This dog cover is completely waterproof, has solid side panels and stays securely in place! So Tony is surrounded on all sides, my car is fully protected, and I am extremely happy with the purchase!
I ordered this hammock for traveling with our recently adopted medium sized dog. It was her first long road trip. And I'm so happy I bought this seat cover! Poor baby was very nervous and urinated on the seat. The hammock didn't leak! I washed it with paper towels and cleaning spray and the smell was gone. Besides, the weather was quite hot that day, but the hammock didn’t get very hot, although it’s almost completely black colored. All in all, I highly recommend this dog protector!
The best dog seat cover you can find. Trust me - I've already used 5 different ones to travel with my very active retriever and I know what I'm talking about. This car hammock doesn’t slip and stays in place firmly. Installation is quite simple and the materials look very durable. Definitely multiple fabric layers and smart design. Today my dog had a lot of fun on the beach and got into the car completely wet. I checked the upholstery and it was perfectly dry! High quality product!
Exactly the design and quality I was looking for to protect our family suv from our dogs. They are very energetic, so our back seat looks like chaos every time we travel together. This dog hammock is a great protection! I love that its extra large and has metal hooks not plastic. It doesn't move on the seat while driving! Pretty thick and waterproof even if you pour out a bottle of water (we did this for the test lol). The pockets are also quite handy to store the leashes.
Got this pet hammock protector for our adult shepherd dog. Since I have cloth car seats, it really helped to finally get rid of the pet hair on it. Of course, removing hair from the hammock is still not so easy, but it's still better than staining the upholstery! Installation is simple and fast. And it’s doubly convenient that you can use this hammock only on one half of the seat, because my mother ofter travel with me. Great product!
Got this about a month ago for a hyperactive 4 year old Siberian Husky. And well, this is the best dog hammock I have ever used to protect my car! Easy to clean and unzip in the middle if you need space for a passenger. Protects against liquids, hair and dirt. Also I love that it has side flaps and strongly made walls that keep the dog from damaging car doors or jumping in the front. Great product and definitely worth the price!
Easy to set up, split in half, wash and remove.Holds up well while on the road.It's also great that there are two pockets to keep dog things for the road and a dog safety belt is already included with the seat cover.Perfect fit for the back seat of my Fusion. I doubted whether it was worth it because of the high price but trusted good reviews and did not regret purchasing it. I can recommend this dog hammock.
I have already tried 3 dog seat covers and each time I thought that this one would finally be perfect ... but it wasn’t ... and now I HAVE found this perfect hammock !!!! size fits for my Camry HV....easy to care for and install...two pockets for dog stuff..non-slip and holds up well...walls are high and door sides are thickened with inserts...and it wal also nice of the manufacturer to add a free dog belt!!
My dog is with me wherever I go. Previously I had to struggle quite a time to remove his hair from the back seat upholstery. But with this cover, I can finally relax! My dog has enough space to go from side to side to the windows and watch me and the road. Side flaps are great for protecting the inside of car doors. I will definitely buy this dog cover again and recommend it to all dog owners I know!
I only use half of this pet hammock because there is also a child traveling in the back seat. The hammock has a non-slip bottom, solid sides and we also received a dog harness as a gift. Very good for protecting the back seat of my crossover from hair, scratches and dirt. Multi-layer durable material and well-thought-out design. 👍
Awesome pet car cover! Size fits my GMC Canyon. Straps are fixed on the back and front head restraints. The bottom has a non-slip material, so the hammock does not slip when the dogs move around in the car. It is quite easy to understand the installation, but I would advise adding detailed instructions to the order. Thank you!
Excellent quality pet hammock! Fast delivery in a couple days. Really easy to use, setup and clean. Loved that they included a dog safety belt. This dog cover not only protects my car but also keeps my dogs in place in the back seat. I'm quite impressed with the brand's approach and have a great customer experience. Thank you 👍🏿
I still have my old dog hammock from another brand and it turned out to be only half as good as this one. This hammock has hard side flaps, seat belt slots and a safety belt itself to attach to the harness. My dog is with me everywhere, so I don't have to worry if I suddenly stop the car and he doesn't get hit.
I LOVE IT! awesome design and fits Tesla Model 3 well. I think this dog protector will basically fit most sedans. especially cool that the installation takes no more than five minutes. if you are traveling with dogs and want to keep your car clean and tidy, this seat cover is what you want!
I am 100% satisfied with the quality, usability, fast delivery and packaging of this dog hammock. The hair of our boxers is short, but goes inside the fabric and is difficult to remove. This hammock perfectly protects the upholstery from hair and any other damage two boxers might cause.
If you are still not sure if this hammock is worth buying because it’s expensive - YES IT IS! Easy to install, clean, it looks cute and stylish! Even if you need to transport a passenger in the back seat, it will still work for you because it has a zipper in the middle! Excellent thing!
Great quality and full width fits my back seat well. However, the middle seat belt cannot be used when the cover is on the seat. I advise you to check the dimensions in the gallery before ordering so as not to be in the same situation
My favorite thing about this dog hammock is the side panels and safety belt attachment holes. I easily installed it in my Mazda CX-5. Pretty big size, just what you want to protect your whole backseat or trunk compartment
Great dog cover for car protection. Neatly and nicely made, really good quality materials. They have included a free dog seat belt to secure the dog through openings to a collar or harness. Very thoughtful of the brand
The hammock is perfect to protect car upholstery from dog nails,teeth, dirt, hair…and anything else related to a dog in a car... Ordering another one as a gift for my friend. The packaging is very good for a gift. Thank you I love it
Approved by both me as the owner and my dog. I have an adult german shepherd. This car hammock perfectly protected my cloth seats from dirty and wet hair after a muddy day at the dog park. No spot or stain left.