Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Car Trends (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartcartrends.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good car vac! its only drawback is the small dust container. on a full charge it gives me 45 minutes of cleanup.
I use this vacuum cleaner for a week and so far can recommend this, everything is as advertised . Fast delivery, good packaging .
I’ve wanted such a vacuum cleaner for a very long time! For those who have small kids, this is literally a magic wand! Received my order in 3 days! Thanks!
super convenient to store and operate car vac. in fact really powerful for a cordless vacuum cleaner. love its simple but smart design :)
strong suction power and convenient to hold. dust cup empties with one click and the filter is re-washable. battery lasts for about 30 mins for me to clean the entire car, including the trunk
Just received mine, vacuum cleaner works great, compact size and high suction capacity, I can recommend this
great car vacuum cleaner, my wife is obsessed with it. charging from the usb port, two nozzles for different types of cleaning are included. and it takes up very little space in the car!
I purchased this vacuum cleaner a month ago for my son as a gift and he loves it!! now thinking of ordering another one more for my husband! thank you!
I’m impressed with this mini vacuum. Although it is very compact in size, it deals with car cleaning surprisingly well. The best thing for me is that it charges from USB.
The order was delivered quickly and in nice packaging. Comes with two nozzles and USB charging cord. Quite powerful and at the same time small convenient device.
this vacuum cleaner is amazing for getting rid of tiny crumbs, dirt and dust, especially if there are kids in the family who like to eat cookies on the road
perfectly remove small rubbish, dust and pet hair. especially recommend this vacuum cleaner if you have little children or pets
High-quality vacuum cleaner.Came in 3 days
best car vacuum cleaner i have ever tried 100% recommend
I expected it to be bigger the size is too small for me
Everything’s fine good car vacuum
very handy little car vacuum great suction power, looks cute and doesn’t take up a lot space